Privacy Policy
1. Introduction
Level Up Enterprises under the brand Online Kamloops (“we”, “us”, or “our”) is committed to protecting the personal information of our clients, partners, and website visitors in accordance with the Personal Information Protection Act (PIPA) of British Columbia and Canada’s federal privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our services.
2. Scope
This policy applies to all personal information we collect, whether through our website, email communications, social media, or during the course of providing our services.
3. What Information We Collect
We may collect the following personal information:
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Contact details: name, phone number, email address, mailing address
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Business information: company name, website URL, service requirements
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Payment information: billing address, transaction details (handled via third-party processors)
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Usage data: IP address, browser type, pages visited, time spent on our website (via cookies and analytics tools)
4. How We Use Personal Information
We use personal information for purposes including:
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Providing and managing our web design and related services
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Responding to inquiries and customer support requests
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Processing payments and issuing invoices
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Sending important updates, newsletters, or promotional content (with consent)
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Improving our website and customer experience
5. Consent
By providing us with personal information, you consent to our collection, use, and disclosure of that information in accordance with this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual obligations.
6. Disclosure of Personal Information
We do not sell or rent your personal information. We may share it with third parties only in the following situations:
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With your consent
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With service providers who assist in operating our business (e.g., hosting, payment processors) under confidentiality agreements
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As required by law or legal authorities
7. Data Storage and Protection
Your personal information is stored securely on servers located in Canada or trusted jurisdictions. We implement industry-standard security practices to protect against unauthorized access, loss, misuse, or alteration.
8. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to read their privacy policies.
9. Access to and Correction of Personal Information
Under PIPA, you have the right to access and correct your personal information. To make a request, contact us using the information below.
10. Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or to meet legal obligations.
11. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from minors.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
13. Contact Us
If you have questions or concerns regarding this Privacy Policy or your personal information, please contact us.
