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Last updated: November 2, 2026

This Refund Policy explains when you can cancel and get money back from Online Kamloops (Level Up Enterprises Ltd.). It forms part of our Terms of Service. Nothing in it limits rights you have under consumer protection law.

At a glance

  • Digital products and courses: final sale once you have access.
  • Monthly services and memberships: cancel any time, with no fee. Your service or access continues to the end of the period you paid for. No refunds for part-periods.
  • Website in a Box: refunds are reviewed and issued by us, manually, after our initial planning call.
  • Something wrong on our side: we fix it or refund you.

Digital products and courses

All sales of digital products (such as guides, templates and other downloads) and courses are final. Because they can’t be returned once you have access to them, we don’t offer refunds or exchanges for a change of mind, if you no longer need the product, or if you didn’t use it. The exceptions are listed under “When we always put it right” below.

If you live somewhere with a right of withdrawal for online purchases (such as the European Union or the United Kingdom), please see section 6 of our Terms of Service: by completing your purchase you ask us to supply the content immediately, and that right ends once the download or access begins.

Monthly services

This covers SEO, AIO, Social Media Marketing and Website Management.

  • Cancel any time from My Account (Manage Billing), or by emailing us. There is no fee or penalty.
  • Your cancellation takes effect at the end of the month you have already paid for. You keep the service until then and won’t be charged again.
  • We don’t give pro-rated refunds for part of a month already paid for, including if you stop using the service partway through a month.
  • If we raise a price or change a service, we email you at least 30 days before the change, and you can cancel before it takes effect.

Community memberships

  • Cancel any time, with no fee or penalty.
  • Your access continues until the end of the period you have paid for, and ends then.
  • We don’t refund part of a period.
  • If we close the community, or end your membership for a reason other than a breach of our community rules, we refund the unused part of your current period.

Website in a Box

  • Refunds aren’t automatic. If you’d like to cancel, let us know. We review refund requests once our initial planning (kickoff) call has taken place, and any refund we approve is issued manually to your original payment method.
  • If we don’t start on time: if we haven’t started work within 30 days of your order (unless you asked for a later start), you can cancel for a full refund.
  • This doesn’t limit anything under “When we always put it right” below.

Free consultations

Consultations are free, so there is nothing to refund. If you can’t make your time, please reschedule or let us know.

When we always put it right

Whatever you bought, we will fix the problem or refund you if:

  • you were charged twice or charged the wrong amount (we refund the extra);
  • a digital product is faulty or materially different from its description, and we can’t fix it within a reasonable time;
  • we don’t deliver something you paid for; or
  • you have a right to cancel under consumer protection law. For example, under British Columbia’s Business Practices and Consumer Protection Act a consumer may be able to cancel if we didn’t give the required information before the purchase, didn’t give a copy of the contract within 15 days, or didn’t supply the goods or services within 30 days of the date we promised. In those cases we refund you within 15 days of your cancellation notice, as the law requires.

How to ask for a refund or cancel

Email onlinekamloops@levelupenterprises.ca, call 236-822-0922, or use our contact form. Include your name, the email address you used at checkout, your order or invoice number, and what has gone wrong. We reply within two business days.

Approved refunds go back to your original payment method within 15 days of approval. Your bank may take another 5 to 10 business days to show them. If something isn’t right, please contact us before disputing a charge with your bank. It is almost always faster.